Social Initiatives
Initiatives for Diversity
With the management philosophy of “Open, Fair, Flat and Global,” OBC respects diverse “individuals” in hiring and human resource training under this philosophy and believes that it can maximally demonstrate organizational results by co-creation.
Hiring
Due to its policy of having the responsibility of training employees over a long period of time, the Company mainly hires new graduates on a regular basis currently, but carries out hiring activities using specific evaluation standards that do not take gender, nationality or disability into consideration.
Human Resource Training
For all new employees, who start with zero knowledge, the Company aims to create human resources and a fair workplace that “ensures that everyone has a fair chance” by carrying out consistent and continuous training.
Furthermore, for external individuals, aiming to contribute to training future DX human resources, the Company promotes the “Bugyo School Education Support Project” that supports schools across Japan (mainly commercial high schools, vocational schools, and universities) as a form of training for human resources with specialized skills in back-office operations, and sponsors U-15/U-16 Programming Contests as an initiative to train advanced IT human resources.
Promotion of Female Advancement
The Company has established internal systems so that each and every employee can be independent in line with their stages in life, and can manage “work” and “life” themselves. Specifically, the Company promotes the “Action Plan for Measures that Support the Training of the Next Generation,” which is disclosed in accordance with laws and regulations, and promotes initiatives to increase the ratio of female managers in addition to the creation of an environment where female employees play an active role.
Furthermore, the Company is focusing on health and productivity management so that employees can be healthy in both mind and body, and demonstrate their abilities to the maximum. In FY2022, the Company established the “OBC Internal Clinic,” which carries out medical practice internally, and promoted the creation of an environment where employees can work in a secure and safe manner.
With regard to the employment of people with disabilities, the Company supports the active participation of people with disabilities by hiring people regardless of the details of their disabilities, and expanding the work delegated to them after joining the Company.
Promotion to and Training for Management
The Company promotes the promotion of and training for the core human resources who will be responsible for the future of OBC by using specific evaluation standards that do not make distinctions based on hiring method, gender, nationality or age.
Initiatives to Improve Quality and Customer Satisfaction
We provide the best security and operating structure for customers using our cloud products.
Obtained international certification SOC1 and SOC2 reports
For Bugyo Cloud, Bugyo Cloud Edge, and OBC Cloud Service, OBC has obtained the Service Organization Control 1 (SOC1) Type 2 report (“SOC1® Type 2 report”), which evaluates OBC’s internal controls as they relate to clients’ internal control over financial reporting in accordance with the Statement on Standards for Attestation Engagements No. 18 (SSAE 18) issued by the American Institute of Certified Public Accountants (AICPA), and the Service Organization Control 2 (SOC2) Type 2 report (“SOC2® Type 2 report”), which evaluates OBC’s internal controls as they relate to security based on the Trust Services Criteria issued by the AICPA, from an independent service auditor.
These reports contain information on how OBC’s internal controls over systems are maintained and operated. They make it easier for customers and customers’ auditors to understand the state of internal controls, allowing them to use OBC’s cloud services as critical business system infrastructure with greater peace of mind.
Disaster recovery measures implemented only at Microsoft data centers in Japan
- Compliant with Japanese laws
- Contributes to business continuity plan (BCP) and disaster recovery (DR) measures
- Vulnerability assessments conducted regularly
- Protected by a Web Application Firewall (WAF)
Guaranteed monthly uptime of 99.9%*1
Monthly uptime guaranteed by the Microsoft Azure SLA*2
*1: Monthly uptime of Azure SQL Database
*2: Service Level Agreement
Continuous 24/7/365 monitoring, with full threat protections
- Vulnerability assessments conducted regularly
- Protected by a Web Application Firewall (WAF)
Operating in 140 countries worldwide and internationally compliant
Microsoft Azure is used by more than 20 million enterprises in 140 countries,and meets international, industry-specific compliance standards such as ISO27001, HIPAA, FedRAMP, SOC1 and SOC2.
We are working daily to improve the quality of our products and services, as well as enhance our customer support system.
A variety of support is available, with a focus on over-the-phone support
By speaking directly with customers over the phone, we can resolve their questions and concerns in a quick and courteous manner. We also offer remote support in which we guide customers step-by-step while sharing their screen. In addition to over-the-phone support (Navi-Dial, IP phones), we accept inquiries online and by fax 24/7, 365 days a year.*
*Inquiries received at 17:00 or later and on days we are closed will be handled the following business day or later.
Customer support center with about 300 seats
Support is offered by teams structured according to business operations, such as accounting, fixed assets, receivables and payables, human resources/labor management, and sales management. We are fully staffed to provide our customers with the best support services, quickly and reliably.
Operational expertise acquired from a total of 660,000 companies
We have accumulated all user inquiry and consultation information from a total of 660,000 companies.
We provide a wide range of support, including support for service-related matters, IT basics such as the cloud, and how to operate in compliance with relevant laws and regulations.
Support provided by knowledgeable, professionally qualified staff
Support is provided by OBC’s system engineers, instructors, system consultants, and other staff members with accounting/bookkeeping and Microsoft technical certifications, who are well-versed in the relevant operations. They will answer any questions and discuss customer issues in an accurate manner.
About the Bugyo School Education Support Project
OBC’s Bugyo School Education Support Project for schools across Japan (mainly commercial high schools, vocational schools, and universities) is an initiative aimed at improving the education and skills acquired through school education to better match students to actual working conditions at employment. We are implementing this project to support schools nationwide, with the hope of contributing to the development of human resources with specialized skills in back-office operations such as general affairs, HR, and accounting, which is an extension of bookkeeping education.
Bugyo School Education Support Project
Goals (We will resolve two issues.)
Issue 1: Enterprises’ lack of talent
Current enterprise operations, including DX (digital transformation of operations), demand a high level of streamlining in order to support companies’ various business models, and this poses a significant challenge not only for the value of their business systems, but also for personnel, who must be able to master each system. Many companies have prioritized concentrating their talent and upgrading IT in the sales and manufacturing divisions, giving less priority to back-office divisions. This has exposed chronic understaffing due to factors such as fewer people being hired and a lack of successor talent.
Issue 2: Need for more practical education
Providing education that emphasizes practical and pragmatic skills is a challenge for schools and educational settings.
Students are required to fuse the knowledge of bookkeeping and finance they gained in the classroom with the business knowledge and skills necessary for accounting and administrative work after they enter the workforce.
New high school curriculum guidelines will be revised in 2022, requiring hands-on training using software that corresponds to real-world practices.
Supporting education by linking bookkeeping textbooks with software and communicating with educators
Linking bookkeeping textbooks with software makes lessons more practical.
We are also considering a menu of options for teachers that include teaching materials, expertise, and an information exchange community.
For more information, please see the Project Supporting Members page.
Sponsorship of Programming Contests
According to a report published by Japan’s Ministry of Economy, Trade and Industry (METI) in June 2016 (“Findings of METI’s Study of Recent Trends and Future Estimates Concerning IT Human Resources”), there was already a shortage of approximately 170,000 IT human resources in Japan as of 2015, and this shortage is projected to grow to nearly 600,000 human resources by 2030.
By sponsoring programming contests, OBC will actively contribute to the development of IT human resources who will lead Japan’s future.
Sponsorship
