Initiatives to Improve Quality and Customer Satisfaction
Obtained international certification SOC1 and SOC2 reports
For Bugyo Cloud, Bugyo Cloud Edge, and OBC Cloud Service, OBC has obtained the Service Organization Control 1 (SOC1) Type 2 report (“SOC1® Type 2 report”), which evaluates OBC’s internal controls as they relate to clients’ internal control over financial reporting in accordance with the Statement on Standards for Attestation Engagements No. 18 (SSAE 18) issued by the American Institute of Certified Public Accountants (AICPA), and the Service Organization Control 2 (SOC2) Type 2 report (“SOC2® Type 2 report”), which evaluates OBC’s internal controls as they relate to security based on the Trust Services Criteria issued by the AICPA, from an independent service auditor.
These reports contain information on how OBC’s internal controls over systems are maintained and operated. They make it easier for customers and customers’ auditors to understand the state of internal controls, allowing them to use OBC’s cloud services as critical business system infrastructure with greater peace of mind.
Disaster recovery measures implemented only at Microsoft data centers in Japan
- Compliant with Japanese laws
- Contributes to business continuity plan (BCP) and disaster recovery (DR) measures
Guaranteed monthly uptime of 99.9%*1
Monthly uptime guaranteed by the Microsoft Azure SLA*2
*1: Monthly uptime of Azure SQL Database
*2: Service Level Agreement
Continuous 24/7/365 monitoring, with full threat protections
- Vulnerability assessments conducted regularly
- Protected by a Web Application Firewall (WAF)
Operating in 140 countries worldwide and internationally compliant
Microsoft Azure is used by more than 20 million enterprises in 140 countries,and meets international, industry-specific compliance standards such as ISO27001, HIPAA, FedRAMP, SOC1 and SOC2.
We are working daily to improve the quality of our products and services, as well as enhance our customer support system.
A variety of support is available, with a focus on over-the-phone support
By speaking directly with customers over the phone, we can resolve their questions and concerns in a quick and courteous manner. We also offer remote support in which we guide customers step-by-step while sharing their screen. In addition to over-the-phone support (Navi-Dial, IP phones), we accept inquiries online and by fax 24/7, 365 days a year.*
*Inquiries received at 17:00 or later and on days we are closed will be handled the following business day or later.
Customer support center with about 300 seats
Support is offered by teams structured according to business operations, such as accounting, fixed assets, receivables and payables, human resources/labor management, and sales management. We are fully staffed to provide our customers with the best support services, quickly and reliably.
Operational expertise acquired from a total of 720,000 companies
We have accumulated all user inquiry and consultation information from a total of 720,000 companies.
We provide a wide range of support, including support for service-related matters, IT basics such as the cloud, and how to operate in compliance with relevant laws and regulations.
Support provided by knowledgeable, professionally qualified staff
Support is provided by OBC’s system engineers, instructors, system consultants, and other staff members with accounting/bookkeeping and Microsoft technical certifications, who are well-versed in the relevant operations. They will answer any questions and discuss customer issues in an accurate manner.